Support & FAQ’s
We're here to help. If you can't find the relevant support & FAQ below please contact us directly.
01. General Product FAQs
If you have any questions please submit them to email@example.com or call us on 855-397-4866. We really appreciate our customers feedback and will get back to you as soon as possible.
Will Riton's provided screws work with my slide? For 3 Tactix PRD, PRD 2, MPRD, MPRD 2.
There are currently no industry standard’s on screw dimensions for pistols. Each manufacturer dictates their desired screw dimensions. The screws provided in the 3 Tactix PRD and PRD 2 are 6/32x12mm which cover the vast majority of compatible popular optics ready pistols. The screws provided in the 3 Tactix MPRD and MPRD 2 are M4x.7x11mm which cover the vast majority of compatible popular optics ready pistols.
Through our Research and Customers like you, we know of some of the dimensions compatible with our MPRD 2.
Glock 43x, 48 – M4x.7x8mm
Springfield Hellcat – M4x.7x8mm
Sig P365 – M3x.5x8mm
M&P Shield Plus – 6/32×1/2″
Kimber Mako – 6/32×1/2″
Through our Research and Customers like you, we know of some of the dimensions compatible with our PRD 2.
Glock 17, 19, 22, 23, 34, 35, 40, 41 – 6/32x10mm
Walther PDP – 6/32x10mm
Canik TP9 – 6/32x10mm
Sig P320 AXG – 6/40x.41mm
If required, screw modification should be conducted by a certified gunsmith in your area. Altering of screws or not using our provided screws does not void our Riton Promise Warranty.
Which pistol red dot fits my slide?
The 3 Tactix PRD and PRD 2 have an RMR style footprint, meaning that any slide cut/milled or using an adapter plate for a RMR style footprint is required to use this optic.
The 3 Tactix MPRD and MPRD 2 have an RMSc style footprint, meaning that any slide cut/milled or using an adapter plate for a RMSc style footprint is required to use this optic.
The 3 Tactix PRD and PRD 2 include a picatinny rail adapter which is compatible with any picatinny rail system.
At this time, Riton Optics does not provide or manufacture adapter plates for any pistol slides. Consult with your firearm manufacturer or certified gunsmith for adapter plates that will be compatible with your firearm.
Are Riton scopes rated for air guns?
Do you have zero stop turrets?
Our 3, 5 and 7 product lines all have zero stop turrets.
Learn more about our zero stop turrets on Riton University.
What scopes come with a sunshade?
Can I purchase a sunshade on it’s own?
Yes. Take a look at the product page.
Are the Riton reticles etched?
Yes, all Riton reticles are etched.
What torque specs do you have for your rings and bases?
Riton recommends 18 in/lbs for our rings. Our base nuts can be tightened to 45 in/lbs.
Can I change the Reticle in my scope?
This is not currently a service Riton Optics offers.
What type of glass do you have in your optics?
Our optics have hand sourced Japanese or Chinese glass and have final assembly in Japan or China depending on price point.
Where is your final assembly?
We source all of our raw materials and use oversees assembly based on price point. Our optics have hand sourced Japanese or Chinese glass and have final assembly in Japan or China depending on price point.
What is the difference between First Focal Plane (FFP) and Second Focal Plane (SFP)?
First focal plane scopes have the reticle installed towards the front of the erector tube or forward of the magnification lenses. When the magnification is increased, the reticle increases in size along with the image you are looking at. The advantage to this FFP is the reticle subtensions stay the same through any magnification.
With an SFP reticle, the spacing for holdover in the reticle is only correct at one magnification, usually the highest setting. If the scope’s magnification is set lower, the size of the reticle relative to the target changes and the increments of the spacing will change.
What is parallax?
Parallax describes a situation where the focal plane of the object in the scope is offset from the reticle. If you have parallax, you have an optical illusion that must be corrected. Parallax should not be confused with focus. Parallax compensation changes neither the focus of the reticle nor the focus of the image; it simply moves the planes at which these two objects are in focus so that they share the same plane.
At Riton Optics, we stand by our promise to be here for you and to provide you with the best possible customer service experience.
Need to return a product?
If you are not satisfied with your purchase, we offer a 30-day money back guarantee if the product was purchased direct from Riton Optics, has not been mounted, is not scratched or blemished in any way, and is returned to us in the original packaging. Products with wear and tear or damage caused by improper use or accidents will not be covered under the Return Policy.
If you wish to return a product not purchased directly through Riton Optics, please contact the original dealer from which you made the purchase.
If your item has a manufacturing defect in it’s materials or workmanship, you can return it at any time for a full replacement under our Unlimited Lifetime Warranty. Please see our Warranty Page for more details.
Please send your return request to firstname.lastname@example.org, and include your name, email and original order number. A Riton team member will be in touch within 48 business hours to assist with processing your return. Refunds will be processed within 7-10 business days after we receive the product in it’s original condition.
Riton is proud to offer a substantial discount program to Military/LEO/First Responders & those in the industry.
Do you offer a military discount and how do I apply?
Yes, we offer a substantial Military, Law Enforcement and First Responders discount. You can apply on our website Discount programs.
Do you offer an industry discount?
Yes we do! We offer a substantial discount to those in the industry. Please contact email@example.com to inquire. Eligible industry discounts will be at the sole discretion of Riton Optics. You will be required to provide proof of employment.
Do you offer dealer discounts or purchase programs?
Absolutely! We offer a dealer program with some of the most aggressive dealer margins in the industry. To inquire about becoming a dealer, email firstname.lastname@example.org for more info.
How much do you charge for shipping?
Any orders placed with Riton will receive FREE standard shipping within the U.S. Please note that Puerto Rico and USVI are excluded from free shipping. Promotions and specials may also be excluded.
Do you ship outside of the United States?
We do not currently ship outside the U.S.
Are the rings covered by the Unlimited Lifetime Warranty?
Yes the rings and mounts are covered.
Will you still honor a warranty if I re-finish/Cerakote my scope?
We will warranty the scope as long as the damage did not occur from the Cerakote application. It must be done by a certified applicator. If something is damaged/defected with the scope in the future, we will warranty your scope, but will not reimburse for the price of the Cerakote.
How long will a warranty take to ship out?
We do our absolute best to process any warranty item within 2 business days of receipt.